The Bistro Eat. Drink. Connect.

The room was small the bed was suppose to be queen it ended up being a twin bed for two people they never send housekeeping stood there 3 days I asked the service desk for housekeeping she lied stated they will go and clean none ever went the hotel smells they don’t have a phone in your room for obvious reason they don’t want you to bother them. This hotel was a joke I always book in the area but this was the worst hotel I ever went to save your money the pool was broken, the exercise room the treadmill was mess up the breakfast was very poor one of the worst experience I have ever had it looks beautiful online when you go you can tell the difference is an old building the owner doesn’t invest

Didn’t get to stay here the customer service was so bad and front desk I had never experienced something so bad before the manager wanted to fix it for me but the front desk was like No I was like okay so we left can’t not let someone do that so No No please don’t go here

Mixed bag: bed reasonably comfortable, adequate storage, plumbing worked; staff was generally okay, unit was clean. Now the negatives: a) serious deferred maintenance (bathroom sink propped up by unfinished two-by-four); wood framing sink showed obvious wear; in lobby/sitting area, the vinyl covers had been completely worn through (contrary to the pictures); chair in unit had vinyl seat worn through; b) ice machine on first floor broken; c) computer for customers out of service; d) at breakfast, out of yogurt by 10 a.m. one day, out by 8:30 a.m. (or earlier) the next. Customer requested butter for waffle, was told there was no butter. Ratings seem far too favorable based upon what we experienced. Property sorely needs major rehabilitation.

I will start with the positive; the location was great, with proximity to shopping and restaurants. It was very centrally located. The building itself was old and outdated. The room was something out of the 60 's with little to no updating. I was on the first floor, directly next to the exit and across the hall from the housekeeping closet. About a 1.5 space under my door made it very difficult to block out the noise and constant door slamming. I went to the desk to see about moving my room to a more private area and was told they were oversold and could not do anything about it. Needless to say, I tried to make the best of it. The rug and bedding were dingy and dirty. I had to keep the curtains 100% closed because both windows were basically level with the parking lot and you could see into my room from the outside. The ice machine was broken and the lobby printer was not working so I was unable to print something needed for work. The breakfast was OK , but I felt so bad for the young woman who was working. She was alone trying to facilitate breakfast for dozens of people who showed up at 7:00 am. My room was company paid, so no charges should have been made to my card other than the initial deposit for incidentals . I started getting notifications on my phone that 3 additional charges were made to my American Express card. I had to visit the desk yet again to try to explain that NO charges should be made to my personal card. There was no explanation provided I had to wait for the manager to arrive and he was able to remove the charges. I was extremely dissatisfied with this hotel and definitely would NOT recommend staying here.

Nice personal treatment by staff nevertheless room service only every 3 days and very unstable internet access converted what could be a fair value for this hotel lodging to be significantly expensive vis-a-vis shortcoming on the basic services like room service and internet...I'd not recommend this hotel...