Grounds Coffee Co. - Woodinville

My wife hyped me up for Grounds after saying she found a place with the best italian sodas. While she was running a half marathon I swung over here with the kids. The drinks were as amazing as advertised and the folks there were incredibly helpful and kind while answering my questions.

EXCELLENT coffee! And the staff has good nail tips for the girlies

Absolutely amazing. I go literally every single day, they always put so much thought and care into the dessert drinks.

The older woman who manages this coffee shop is one of the rudest people I’ve ever interacted with. One situation was when I was going to get my regular coffee and decided to get my little brother a special drink, too, and I was charged over $5 per kid 8oz drink. The sign clearly said $2.70 per kid 's drink. And the lady asked the little ones if they wanted whipped cream. They said yes, which apparently means you 're getting “the works,” for which they change over a dollar, but they don 't tell you they charge you. When I asked about the bill because three drinks were over $20, she was rude and told me I was dumb for thinking that their menu price was accurate for this day and age, which was insulting. I was in shock because I didn 't have the kind of money where I could spend $25, including the tip, on one coffee and two kids ' drinks. The most recent issue was that my mom and I ordered three cold brews with heavy cream and foam just a few days ago. They charged us 29 dollars for two 16oz cold brews and one 24oz, over 9 dollars per drink before the tip we left. We paid and then got up to the window; when we saw the drinks, we saw they had missed the milk. We politely asked if you could add a little cream by any chance, and she said, “No, I can 't because I would have to remake the drinks.” So we asked if she could give us a little cup with some cream to do it ourselves, and she sighed and said, Well, I’ll have to charge you for it, but we had clearly ordered our drink with the other lady asking for cream, which was their honest mistake. It would not have been a problem if she hadn 't been rude, told us no, and rolled her eyes at us. There have been at least two different situations like this that have made it clear that she has no customer service skills and is one of those people who rejoice in making other people feel dumb to have the audacity of nicely asking someone at a coffee shop to actually to give you what you paid $9 for. It 's unfortunate, too, because when they make your coffee correctly, it 's excellent, and the baristas who work there are very kind and don 't deserve to have such an angry and demeaning boss.

Very rude owner. The baristas who work there are very nice, but if the owner is there she will charge you if they mess up your order. We order several coffees with cream and when she started to hand them to us, I noticed that they were black without cream. I mentioned that we had ordered them with cream and she said it was too late to add it without remaking the drink, which she should have volunteered to do once she realized they had messed up the order. Instead of this standard practice of good customer service, she just said no I can’t fix your drink. So I asked if I could have a small cup of cream on the side. She reluctantly got me a very small cup of cream and then proceeded to charge me a $1 for her mistake.