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Feedback gevenWe love this place! We make reservations all the time and we are seated pretty quickly once we arrive. The food is tasty and the chefs are always entertaining! We celebrate every birthday and milestone here!
This place has clearly gone downhill. The food is decent enough and the chef is nice The main problem is the poor service. We never saw the waiter again after placing the order, when we didn't get drinks she would run away on purpose after grabbing an empty plate. Even the manager came over once and he asked how we were doing and we said we really needed some drinks. He also ignored us. We had a terrible meal and they added an 18% tip to our bill. Terrible management. Lots of other hibachi options around.
We went for my niece's bday dinner, our waiter was very rude. I asked if I could have the kani salad instead of the regular salad you get with the hibachi meal. He made a bothered face and told me that it would cost more. I know the kani salad costs more, I didn't ask for the price. I'm asking you that I want the salad. He only refilled our drinks once, he never came back. He was too busy sitting in the back table. We called him over he brought us to go boxes which we hadn't ask for yet. We wanted a refil on our drinks. I guess he was kicking us out. Never had I experienced this at a restaurant. Would not be going back. The table next to us had a different waiter and she was very attentive. Definitely not the way to treat people during these times with alot of business closing due to short staff covid still going on.
Never again! If I could give zero stars I would. Ordered beef on sticks appetizer on Wednesday, they were dry, overcooked and cremated. Beef jerky is juicier and more tender. Called them to let them know it was inedible. Spoke to Ronnie the manager. Brought them back and he acted as if he could care less. Refunded my money, no apology. You just lost a long time customer. Recommend some customer service skills and better chefs.
Been here twice with a large group and we even managed to get the same chef! I’m sorry I don’t know his name he is so entertaining. He really involves the audience and he listens to the crowd which helps him with his show. The food is great! Staff is very attentive and anyone will offer assistance if needed. Everyone is always professional and nice. I was skeptical but after trying it out I recommend the red bean ice cream for dessert! You will be pleasantly surprised.