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Feedback gevenI had a wonderful experience at this restaurant. It was my first time visiting, and the woman who helped me was very friendly; she took the time to explain the entire menu. I ordered the chicken served with a combination of half rice and half vegetables, and it was truly delicious. She warned me that the sauce was spicy, and although I opted for the mild version, it ended up being spicier than I anticipated.
I suggest trying a different Osmow's location rather than this one. During my first visit, my order was incorrect. On my second visit, I received a chicken platter that had only half a container of chicken over rice, leaving a lot of the platter lacking. I also ordered a Beyond Beef on the Rocks, but it was overwhelmingly flavored with lime juice, as if it had been sprayed on top. I've ordered from two other Osmow's locations in Toronto where the portions were reasonable, the food was more flavorful, and my orders were complete. Given how this location has handled my experiences, it feels like they no longer prioritize their customers. It's disappointing, especially since I've enjoyed much better meals at other Osmow's locations.
In my experience, the food here consistently surpasses expectations. I'm giving it 4 stars primarily because there are even better shawarma places available; however, as a chain, it’s quite commendable. The service is exceptional. My orders have always been correct, the staff is friendly, and the owner is actively involved in the food preparation rather than just delegating tasks. The atmosphere also deserves 4 stars; while it doesn’t have the unique charm often found in independent restaurants due to its chain nature, it is clean and well-organized.
The food was fantastic, and my special requests were addressed perfectly. I really appreciate it!
I had my first experience at Osmows, and it definitely won't be my last. The food was not only delicious but also satisfying!
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