Caffe Nero Kidderminster - Wyre Forest

Has been badly in need of a refurbishment for many years now, but people still go because coffee is good. All the staff are friendly and helpful except for one female member of staff who is always rude and surly. Perhaps she is more suited to a role where she is not customer facing. She lets the place, and her colleagues down. Hope the place gets that much needed refurbishment soon.

Every time I visit my daughter in Kidderminster we take coffee and cake at Caffe Nero, and for the last few times I wonder when the owner will start to do some referb. My recent visit in October I couldn´t even sit in one of the window seats as it smelt of urine ... I told the Manager and she didn´t seem at all concerned but went over and just sprayed and wiped the seat. Quite honestly every table and chair needs a jolly good clean as they all look very shabby and dirty. The toilet is also very smelly and dirty. The coffee is lovely but dont forget that it is very important to be able to sit in an environment where you can enjoy it too! Coffee #1 just around the corner has a much nicer feeling!

This is by far the best coffee in the town but what's with all the dogs?!!! They always seem to be in there just lately. It never used to be like that. Dogs shouldn't be allowed near a place serving drinks food. We even saw one with it's paws on the table! Very unhygienic to say the least. The last comment about the barista touching one is very concerning. Also I overheard another barista saying he'd just had his nicotine fix. They serve second hand smoke too? Will seriously consider going elsewhere which is a shame because the place, coffee girls are great.

Rude Barista and too many dogs. Barista petted dog and then handled cups needs to attend a hygiene course. Will visit Costa in future.

Cafe Nero in kidderminster is desperately in need if a referb, very shabby and dark and the toilet was quite honestly a disgrace.On saying that the cake was delicious and coffee good the staff were very friendly .Won't be visiting again for a while there are more pleasant cafes to use .