Costa Coffee - Wyre Forest

They seem to focus more on service than all the other essentials needed. Dirty stuff left on tables. A wet floor sign that serves no purpose when the floor is dry. All of the food is white bread, dairy and other animal products. Get more plant based stuff in your cafes

Well! What a shocking experience this afternoon! Was served by “Sarah” she was so rude! No customer service! Very sarcastic when asking about how to redeem a voucher! Manager definitely needs to think twice about her!

There was so many staff serving they had forgotten to clear and wipe tables. As soon as I had to their job for them the manager got someone clearing tables. The sandwiches are still the same and all containing white bread. Make them healthier by using wholemeal. Only one or two vegan options in hot food and in the cake selection just isn’t enough. The vegan customer misses out on creamy topping for frappes as there is no alternative. The competition do it. I questioned this and got told you have no intention of doing it.

Satnam was the most friendly and kind staff member I have encountered in a Costa coffee shop in years. She went above and beyond to help me and my baby in the baby change area, even when the door was broken. She also got a glass of water for an elderly lady. She is a true gem and deserves to be recognized as employee of the month. Her level of service sets a wonderful example and I will definitely be returning to this Costa location.

Very pleasant experience. All staff were smiley and friendly. Well done to the girls that were working 9am this morning.