Patisserie Valerie - York

Super expensive, hardly any choice, rude staff. No ice with drinks, a mug of tea , no saucers? Not a good experience in my opinion.

We we’re given a voucher for afternoon tea so decided to use it at patisserie Valerie in York. The were happy to take the voucher and Chelsea was very keen to make sure we had everything we were entitled to. The service was excellent and nothing too much trouble. The cakes and sandwiches were delicious. Would definitely recommend.

Visiting the York Ice Trail with two friends decided to go into Patisserie Valerie for a coffee and a snack going to sit down was told to wait whilst two tables where pushed together for 3 of us to sit down ???so we stood and stood being completely ignored by the most arrogant person to serve behind a counter whatever her problem she was definitely not prove friendly we decided to leave and I advised her that her customer care needed attention has did her attitude,her comment of thankyou for the feedback told me this was not the first time she had been told this, I and my friends would definitely not visit this place again , unfortunately the photo I took is too large

After explaining to the staff member that I am a carer and the person I was ordering for has recently had surgery and has an extremely restricted diet so items could not be exchanged we were shocked the chef had replaced waffles with thick slices of fried bread! This was potentially life threatening to the patient who would have choked to death in minutes of they had attempted to eat it. What chef serves strawberries on fried bread? Especially in light of the clear information we gave. We had to re order 3 times and eventually we were told our item wasn't available. They had already removed about 70% of the meals from the menu and we could not eat what was eventually served as it was so badly cooked. I had to settle for just a drink that the staff member spilled all over my partner. Having worked in the food trade myself I was amazed how incompetent the staff were and how truly awful the food was. We will never use this place again.

Today, we took our kids out for a special treat and our waitress Eleanor was wonderful! She really enhanced our experience, even though the cake was a bit dry.