Wendy's - York

Would give no stars if I could. Order through the app and picked it up. Got home and the whole order was wrong. Stuff was missing. When I called the store to file a complaint I ask to speak to the manager at what time she said speaking. I began to tell her about all yhe mistakes with my order. Iny he muddle of explaining what was wrong she hung up on me. When I called back she kept locking the phone up and hanging up. This Wendy always disappoints and this will be the last time.

Wendy's in Strinestown is a rather dirty store in general. When I was there the beverage machine was not working. No ice except what was given at the counter. All beverages had no carbination and the taste was terrible. Also, the staff seemed to be carrying on quite a bit even with customers inside. Just not a good experience.

Online says open at 6:30. I arrived at 7:05. Waited by intercom for like five minutes until someone came out the back door and said that they will not be open till around 7:45. Most morning workers like myself have to be at work by 8am.

I gotta give this place a 5 stars as they got me through a busy drive through faster than chick-fil-a, and I’m so use to going to Wendy’s in my own area where either the fries or the nuggets are always soggy or sadly made. These where the best nuggets and fries I’ve had from a Wendy’s since my childhood. I don’t think I was in that drive through for more than 3 minutes. I’m very impressed and I simply wasn’t expecting that kind of service from a Wendy’s until now. The manager should give praise to the staffs processes in the building as it is giving great customer service and speed.

Like most fast food places, it's hit or miss, which is why I am giving this Wendy's 2 stars. Walking in, the atmosphere seemed cleanly, but lacked enthusiasm. No one appreciated being there it seemed. When we ordered, we were served after the couple and kids waiting for their food (they had more than me and my boyfriend, and we didn't even receive cups right away. After we got our food, my boyfriend's order was correct, but mine somehow was wrong. I had asked for 3 Jr. Cheeseburger Deluxe sandwiches and was told that there was no mustard in them, but when I opened up my sandwiches, they were 3 Cheeseburgers, complete with mustard, no lettuce, tomato, or onion like the Jr. Cheeseburger Deluxe is supposed to have.Now, I get mistakes happen, which is why I didn't say anything, but I do feel that my needs were not met. Customer service does not mean the customer is always right, but that also means you should try to meet the customer's needs, especially when it comes to the product you are making.I do not recommend this location at this time, but I do hope they get better.