Dunkin' - Yorkville

This restaurant is in the worst location ever! The service is incredibly slow with no sense of urgency. It took a ridiculous 17 minutes just to get one donut in the drive-thru.

I have been dealing with Dunkin's Corporate office and this particular store since October regarding an overcharge on an order I made in the drive-thru. I was mistakenly charged for another customer's order, and despite being assured by the cashiers that the issue was resolved, I later discovered that I had been charged four times for my order, depleting my DD Card. Despite making 9 calls for assistance, I am still awaiting resolution. Corporate has informed me that they have requested the management of the store and district manager to contact me, but I have yet to hear from them. At this point, I simply want the funds taken from my account to be reimbursed. Be cautious and keep an eye on your receipts when visiting this location.

I am all for giving a business a try but it has been months and they still can’t get it right. I had 2 drinks today in my order 1 wasn’t made right and the other I was yet again charged for a large and received a medium. There was no one in front of me no one behind me and no one at the counter. I know good people are hard to find but I just have to go out a little further instead of down the block. I hope management can correct the issues.

I loved the drive through when they first opened, but lately it's been going downhill. This morning I got a strawberry donut and a double chocolate donut for my kids. Nothing separating the 2 on the bad, and the double chocolate was upside in the bag leaving all the chocolate stuck to the bag. Guess I'll iĺl be trying the new DD on Jerico and Orchard now. Further away, but worth the try.

The atmosphere at this restaurant is fantastic! There are a wide variety of delicious food and drink options to choose from. The staff are friendly and helpful, which adds to the overall great experience. I highly recommend stopping by my local Dunkin for a refreshing iced coffee or refresher!