Arby's - Bartow

I ordered a 4-piece nugget, 6 mozzarella sticks, and 8 jalapeno poppers. I had to wait 15 minutes in the parking lot. When they brought my food, I found they had only given me 5 poppers instead of 8. I was confused as I never received a receipt and didn't know what I had paid for.

Just like any other fast food restaurant, my experience at this particular establishment was average. I used the drive-thru and received my order quickly, as expected. However, I accidentally left my credit card behind and realized it the next day. When I called to see if they could send it to me by mail, the manager explained that they had a policy of only releasing cards in person. This meant that I would have to make a 120-mile round trip to retrieve my card, which was inconvenient for me. Despite my attempts to reason with the manager, she stuck to the policy, citing security concerns. I found this to be unreasonable, as the chances of someone else using my card were slim. I later discovered that there was no such policy from corporate, leaving me frustrated with the lack of customer service. It was a missed opportunity for the restaurant to turn a potentially bad experience into a positive one. In the end, I hope that the leadership team will consider implementing more common sense practices and prioritize customer satisfaction over rigid policies.

Was OK, manager complained about running low on food and such but a nice guy and good food.

Good service. Late at night, so had run out of roast beef. But freshly cooked tenders were very good.

This location is very unaccommodating to customers in large vehicles. They choose the lobby but offer no accommodation to vehicles that won't fit through the drive thru. When I called to inquire about it, the man on the phone had a poor attitude about the subject.