The White Horse - Baston

Best fish and chips I've ever tried Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fish and Chips, Sunday Roast Lamb, Roast Beef

Where do I start Come to the establishment and it has became my local I come to as everything is on point from the food the drink to the staff they are all spot on always have been and always correct anything if it goes wrong (rarely) but as a customer you walk away with smile and strong intentions to come back time and time again even the people that come for a drink are all friendly and chatty the Baston comunity is just astonishing. As for the staff you see a fault your in the wrong white horse feel welcomed feel as I’m at home always get the interaction with the staff always with a smile and always there to help in anyway you need. as I used to work for pubs and clubs this is worth the review i don’t normally leave reviews but this pub has something that makes it that makes me want to let the world know. don’t believe me we’ll then try it out yourself. 10000000/10

A busy busy pub in Baston. Hadnt been for years. When we arrived having booked prior we were met by the landlord. No welcome, no smile a very surly 'yes '. I explained we had a booking he went behind the counter sent a waitress who smiled (hurray) and asked how she could help. So a repeat! The landlord then showed us to a benched table a bit crowded sadly next to another. Our drinks arrived perfect! Food ordered but a limited Sun lunch set of mains. Roast beef, a salad and Pollock. Main beef included greens, roast pots, carrots, parsnip, Yorkshire. Other veg were payable extra. Pollock had greens and crushed new pots. I asked if I could have xtra veg instead of new pots and the landlord hesitated saying ' well extra greens then. ' I said some carrots maybe. His reply frankly astounded me. 'The carrots are counted to go with the beef. I will ask chef. ' Later he returned to say 'Ive managed to get you carrots but they are roasted '. No problem for me. We had a starter very very tasty food but small portions at £7 to £9. Main beef at £17 my husband said the beef was tender pink and delicious. But Yorks and pots quite dry as had been kept warm. Understandably to a degree. My pollocck was cooked perfectly, flaky and soft, carrots some burning, greens in a bowl not nearly hot enough. We didnt have dessert as we noticed how tiny the portions were. The pub was heaving a tenth anniversary, disco outside etc. Every table bar one taken. The only time the landlord smiled was when we paid our bill. The service from the staff was perfect, attentive and caring. Will we go again? Sadly no. The front of house needs much attention to being welcoming, flexible and showing customer care. We understand costs are raging, attention must be given to costings but not at the expense of a welcome and some flexibility.

What a fantastic pub this is with ever-changing beer, fantastic eating and first-class employees who are always consistently served there by customer service at the highest level. rachael’s, the manager has fantastic information about all the beer and weine are served and the pub runs like a well oiled machine with here on board, well made to all.

I would recommend this place very good food, nice beer and good service.