Carvel - Brooklyn

The woman messed up my order and seemed happy about it. I asked for a cake but received a milkshake instead.

This Carvel is fantastic! Their ice cream is delicious and the staff is helpful, friendly, and knowledgeable. I would highly recommend this place to anyone! The ice cream selection is great and the store is well organized. They offer a variety of flavors that are all enjoyable, and they make some delicious ice cream treats.

Maybe they have new owners and if so it shows in the worst way! My family and I have been coming here since the early 2000s and never had any problems until recently. Our last two times here, a couple of weeks ago and last night, we?re just horrible. The Asian girl behind the counter was rude with a nasty attitude and completely inexperienced. In addition to the attitude, our orders were so rushed and sloppy and not to mention she really gave us the smallest portions possible.

This is without a doubt the best Carvel and best ice cream shop I have ever visited. It is incredibly clean, fully stocked with all of their offerings, serving sizes are generous, the staff is friendly and accommodating, and they never cut corners on quality. I even had the opportunity to speak with the owner and personally complimented her on the store because I enjoyed it so much.

My family and I have been going to this Carvel since the early 2000s and it use to be great. We went in today and it was an absolute disaster. We are highly disappointed with the customer service and quality of the ice cream. I had to repeat myself 5 times for two simple orders which was a kids cup and a regular cup of soft serve. The staff are rude and dont want to be bothered and there is a language barrier, as they dont understand a word you are saying . If you're in