Dunkin' - Brooklyn

Female work do not listen to order and refuse to correct the problem: nazmun

I have been going to this Dunkin' Donuts for 4 years now, but after my most recent experience, I don't think I will be returning. The staff is usually decent, but sometimes they seem to be unaware of what they have. For example, when I asked for a milkshake with vanilla, one of the employees said they didn't have any, but then I saw vanilla syrup behind the counter. Today, I ordered a large iced chai tea with 1 sugar, less ice, and 2 chicken bacon croissant sandwiches through the mobile app. I always order ahead to save time, but when I arrived at nearly 8 o'clock, I was told they were out of the sandwiches. I asked for a replacement, and the cashier agreed. However, when I received my order, it was two bags of maple bacon snackers instead of the sandwiches I had asked for. I had specifically requested the croissant sandwiches, which cost $3.99 each, so why would I want a cheaper alternative? Despite being upset, I decided to leave with my chai tea. Unfortunately, when I tasted it a few blocks away, it was too sweet even though I had only asked for 1 sugar. This, along with the mix-up with my order, has led me to reconsider my loyalty to this establishment. I used to spend $10-$15 here multiple times a week, but now I may never go back. The lack of attention to detail and poor customer service has cost them a valued customer.

Worst grilled cheese (rubbery and tasteless)The iced tea is just some artificial syrupWon’t be coming back after wasting my money and timeAfter one bite and one sip i had to put it in the garbage where it belongs

The picture is not of Dunkin', but of the Western Union located next door. However, both establishments have implemented social distancing policies and provide excellent service.

Some sites seem like they would do me a favor to order a drink that is not really mixed.