Mcdonald's - Cardiff Bay

Picked up some coffees on the way through town. Coffee was delicious and fresh brewed. Met the owner, he went out of the way to thank us for the business. Customer service was great, felt valued even as a passerby.

Staff Impressed Us We have been to many a fast food outlet. This one here has the most courteous staff hands down. I see there is some whining and complaining about the store but assume it?s from people that don?t get out much. The staff tonight were on there game tonight as we witnessed 10+ transactions by all different crew members. Kudos to them.

Like so many others I wish I could give zero stars. Went to get some coffee and use the bathroom, and the bathroom was DISGUSTING. Brought it up with the manager on shift and she didn?t seem to give a single?um?care to put it nicely.

It was the first time that I have dined in at this location. It was heavily understaffed. The tables were not cleaned or cleared until after an hour into our visit. The bathrooms were in a truly poor state. It was obvious that the staff they had in were run off their feet. Food was tasty. I did try the new McCrispy it was good reminded me of KFC actually.

On god the worst place to to get fast food within a 200 mile radius. (June 29th @11pm) I waited 24 minutes in line just to make an order then once I got to the window I notice how the two employees are both at the window giggling with eachother. I had ordered a poutine (which I had gotten 3 hours prior to this) but all of a sudden ?they didn?t have poutine? so I opted out for some chicken nuggets. My ICED tea was handed to me without ICE!!! and when I got home (3 minutes away) my fries were ice cold and my chicken nuggets tasted like literal feet. Not to mention they couldn?t even give me the right sauce. Like how hard is it.