Dunkin' - Chicago

Bad customer service take forever to make your food make your drink wrong never do what you ask them to do far as your food or drinks and want to catch a attitude when you call them out on it and just terrible if I can give that place ???? ???? ???? starsI would have

So this morning around 8:30a, I went to pick up a few items for myself and my coworker. I ordered a donut and the Turkey Sausage sandwich. I ordered her a large iced Matcha with some vanilla, liquid cane, light ice, and oat milk. When I was given the drinkthe first time, it had cold foam on it. I stayed it to the boy working at the window there was a charge for that because that?snot what I asked for and it cannot have dairy. He rubs his four head and says ?OK well? hen while continuing to hand me thedrink. I asked that the drink be remade because I was a Starbucks barista prior and I am aware that cold foam is made withdairy. The boy closes the door in my face while I was talking and gave it to his coworkers while being disrespectful. I watchthe coworker dump the cold foam off and add oat milk to it. The boy gave the drink back to me and said here you go, but I statedthat I requested that the whole drink be remade because it still had dairy in it and she could not have that. The boy becomesupset and says ?well next time don?t order cold foam.? I was disgusted with his customer service because you have no idea if shehad a dairy allergy. The staff gathered around to talk about the situation they have at the window as he closed it on me againand remade the drink I was given the drink with so much attitude and annoyance and yet he was the one that was disrespectful. Igave the drink to my friend and she stated there was no liquid cane or vanilla in there, just Matcha and oat milk. I called thestore to speak to a manager; however, no one answered. I do not recommend anyone go to this location!

I went here today and ordered french vanilla iced coffee with cream and no sugar, but 1 equal and hash browns. I received coffee with a lot of sugar and hashbrowns that were burned to a crisp! I will never return to this place! The service has gonefrom bad to worse!

My Iced coffee was too strong, I couldn't drink it and because we were home, hubby didn't feel like driving back there, so it was a waste of money.

These people deserve a half of a star the food is always cold and they give you whatever they want you to have , I pay extra for coconut milk or oat milk as I am lactose intolerant and they always give me whole milk that makes me very ill, they also do notcare how they talk to you I?m surprised the building is still standing!!!!!