Long - Conwy

I went to the Long Bar restaurant this evening for dinner with my brother. After waiting for 50 minutes for our meal, the food was served on a dirty table. When I pointed out that the placemats where the waitress had placed the food were dirty, she replied that they had been busy and there were other tables. This was said with attitude and, in fact, all the other tables were dirty too. The waitress cleared the finished plates away but left us to eat on a dirty table and dirty placemats. Unfortunately the food was inedible and I left most of my meal. The lasagne and chips were dried up and my brother's chips were raw. When I tried to explain to the waitress that the meal was dried up she asked us to leave on the grounds that we were upsetting other customers. At no point were we abusive. We were simply exercising our rights as disgruntled customers to complain about poor food and service. We were absolutely flabbergasted by the attitude of the waitress. We would have expected an apology as an absolute minimum. The restaurant took payment up front and when we requested a refund they point blank refused. Additiinally, we weren't given a receipt, which would have enabled us to exercise our legal rights. We asked to speak to the manager but were told by the waitress that it was her mother who wasn't there. This was the worst dining experience of my life in terms of food quality, service and hygiene. I shall not be returning. I regret not asking for a receipt so that I could take action against the restaurant as I feel so strongly about the shoddy way we were treated. Customers should never be expected to pay for substandard food served on dirty tables.

The entertainment for kids was very good, had something on every night for them. Didn 't go inside for the adult entertainment but my family said there were some good vocalists and comedian acts on. Food and drink was priced reasonably. Wish food was served a little later, but there 's a burger and chips place (part of the bar but basically a take away) that serve until later. My only gripe is the 'rough 'people that were bladdered around the kids area, people smoking dope and dirty toilets (outdoor ones).

Ordered drinks in the bar. Paid by contact less. Ordered food in restaurant. 3 choices not available from limited menu. Card not accepted for food. Went elsewhere. Wake up cards accepted everywhere but Towyn (pub down the road not accepting cards either for food)

We've been down here a couple of nights and enjoyed a few ales, whilst being entertained by top quality live entertainment, including Lee Lambert from x factor. Very friendly staff and good prices. A little out of season gem!

Great entertainment. fabulous cocktail. fun night out always. highly recommended 5 rating from me