Dairy Queen - Damascus

I ordered a 4 piece chicken strip basket at a restaurant, but my dipping sauce was forgotten. I went inside to fix this mistake and informed the worker of the oversight. The worker told me that they were closed inside for future reference. I explained that I had only been through the drive-thru and needed it corrected. The worker suggested that they could have fixed it at the drive-thru window, but I had already moved forward to make way for other cars. The worker was condescending and rude, stating "you got your gravy" in a flat tone. I was not familiar with their policy as I do not live in Damascus. Despite the worker's unprofessional behavior, the girl working there was very nice and apologized for the mistake.

This place is absolutely incredible! Despite being understaffed, they always prioritize customer service and go above and beyond to make you feel special in the drive-thru. From the warm greetings and big smiles of General Manager Kandace, to the uplifting presence of Erma, and even their newest manager Dora, the staff knows how to ensure my order is perfect every time. They even wave goodbye as if I'm a VIP. Every visit is a 20/10 experience, exceeding expectations in their profession. Slenderman and Tweedle de consistently make delicious burgers and baskets, while Respusha takes my order with humor and a smile. I will definitely be back soon!

This DQ location used to be great, but unfortunately they no longer carry marinara sauce for their cheese curds. It would be better to just discontinue the curds altogether since they are available at any other DQ in the Pacific Northwest. I have now changed my rating to 1 star due to the generic responses and broken links on their website.

Can't believe they won't open their lobby to people with oversized vehicles that that will not fit in and a drive-through And then they want us to stand in the heat Rather than be in an Air conditioned vehicle For their lobby If you have enough peopleto run a drive-through you should be able to have enough people to serve the front counter with no dine in policy

I ordered a cheese burger, with cheese curds and Texas toast. The only part of the order that was right was the cheese burger. They told me at the food window that they didn?t have anymore Texas toast and pondered if they should remove the charge from mybill. I assured them that they should and they did. Then they gave me my food and I drove away. On the road I found that theyhad given me fries instead of cheese curds. They charged me the extra for cheese curds though. I won?t be returning to thatlocation.