Pollo Tropical - e Hills

The customer service is terrible, the older lady who works always has a bad face and treats customers badly. The other girls talking. You arrive and they don't serve you until they want. Without doing anything

Very good Cuban place Parking: Good parking Kid-friendliness: Good meals for children Wheelchair accessibility: If you have wheelchair accessibility

Arrived at 5;45 and was told there would be no carnitas available for two hours. What? At dinner time? Really?

The workers seem to be at home having a coffee and when they feel like serving, they take the entire day making the food and not to mention serving it! First they crack a joke, tell a story, and then they serve the drink!

I loved everything, the food, the place and the service.The chicken is very delicious and the sauces take it to another level. I hope to find a location in NYC soon.