Panera Bread - Edgewater

My fiancé and I had an unsettling encounter while ordering at this Panera bread location today. A cashier named Sandro displayed very terrible behavior towards us. He has very poor costumer service and communication skills. He was very rude andmade us feel uncomfortable the whole time while ordering our food. He was rushing us through our order and trying to dismiss us.Overall the food was good and the staff that works towards the back of the restaurant were pleasant and polite , including Luz.

Me n my wife came in and got exactly what we wanted as we do at all Panera bread locations Oh and the staff always makes our meal most pleasant. So thank you Panera for satisfying our taste bus with such delicious meals. My wife and I always trying totry something new from the menu by the way everything always looks tasty ???? ???? So once again thank you for yourservices ??????????????

Just went in for some soup and the young lady behind the register was talking on her headset while she was taking my order. It was extremely rude. I am not sure if she was talking to a staff member or if it was connected to her phone but nonetheless sheshould not have been doing that at the same time. She was talking to the person about something unrelated to the restaurant andshe spelled my name wrong for the order. How do you screw up the name Beth? Bett.That is how.

They don?t bring your food out for curbside pickup despite choosing that as an option on their website. I parked, called the store as instructed on curbside parking sign and was immediately hanged up on. I walked into the store to pick up my order andasked the cashier as to whether they don?t do curbside pickup or if they do, how to do it properly for future orders (e.g.,calling the store as instructed). He sheepishly smiled at me and said they get calls but they just ignore them (which is weirdas it wasn?t busy at all) but to pull up to the other curbside parking spots that were more conspicuously at the front of thestore. I?d recommend to the manager and corporate for employees to pick up customers? orders to at the very least get curbsidepickup functioning as properly intended.

I went to this location on July 9, 2022, around 1:45 pm to pick up bread and bagel. I love the food at Panera, but the cashier was horrible at this location. Either he forgot what I ordered, or he is unfamiliar with the menu. I had to repeat myself aboutthree times. I had a straightforward order; I asked for asiago cheese focaccia and crunchy cinnamon bagel to go. I asked forbread and bagel to get sliced, and he forgot or didn't know how to do it. Because he gave the bagel to me without cutting it, Ihad to ask a couple of times. In the end, another cashier cut the bagel in half and sliced the bread for me. Also, I told him Iwanted to enter my phone number to check if I had any rewards I could use, and he ignored me. I repeated myself about five timesto him to do it. I looked for the cashier's name, but he wasn't wearing a badge, and he didn't give me a receipt nor ask if Iwanted one. I don't know if this cashier was new and not thoroughly trained yet or just incompetent, but I left Panera feelingannoyed and not wanting to return. Horrible customer service!