Onami - Epping Forest

I'm not experienced with Japanese food, but I love Sashimi. This is the best I've had, great variety and always really fresh and tasty. I'm working my way though the menu and learning as I go what else Japanese cuisine has to offer, so far I've been delighted!

I've eaten in Onami on many occasions and, have always loved it and believed it to be good value for money. However, I placed an order tonight and after collecting it, I found my duck temaki to be extremely fatty with avocado instead of cucumber which should have been in it. I threw this away on my way home due to being repulsed by what I was meant to consume. I then got home and opened my chicken katsu curry. After taking a few bites, I found that not only did it taste extremely tangy, I came across a long black hair. I then went back to the shop to return and ask for a full refund however, was spoke to with an awful amount of attitude by the lady serving me and was told I could only be refunded for the curry as I could not give evidence of the fatty duck. What ever happened to the customer is always right? Will not be eating from here again and, wouldn't recommend to anyone else unless they like their food served with a side of rudeness.

Ordered a chicken chilli ramen from this place, what I received which you will see from the photo is a soggy piece of breaded chicken on a bed of super noodles with no chilli’s. When ringing up to complain I was met with shouting, screaming and being sworn at. He then put the phone down on me after telling me to foxtrot Oscar. Will never be using this place again after that customer service and the state of the food. My friend who paid accidentally gave him the wrong money in the shop, when confronted with is she apologised and gave the correct money, the manager then went on to accuse her of stealing even though she had given apologised and given him the correct money after an honest mistake. She then gave him 25p extra by accident, instead of him giving the money back he decided to put the 25p in his tip jar in front of her without asking. AWFUL

Had a takeaway with a few of my friends. firstly im not a hug fan of sushi, but my friends are. i must say they are mainly use to eating sushi in top end restaurants, and i myself only eat sushi in Roka, nobu and the likes, so i was dubious to order from here. we ordered on a Saturday night and had a very long wait which you grow accustom to when eating out or getting a takeaway in loughton on Saturday. i just fault the taste of the food was severely lacking, the teriyaki dishes tastes far to sweet and sickly, and the chicken katsu was a big disappointment. a shame as i had heard good things from a few friends, maybe i caught them on an off nigh, highly doubt ill be returning to find out.

Use this place regularly and absolutely love the food and owner and staff are so friendly and welcoming highly recommend to anyone looking for good Japanese sushi locally