Baskin-robbins - Eugene

I stopped by on a Wednesday afternoon and there were only 2 other people in the store. The employee was behind the counter helping some on with a phone order. When he was done the with his call the couple in front of me ordered 2 banana splits. The elderly man behind the counter was not happy with their choices and said very grumpy tone that he'd get started on the order and shook his head as he very very slowly went to get started. I didn't even order because if he was unhappy with banana splits he really wasn't going to like my order of hand packed pints. I didn't want to try to deal with the bad attitude.

I pick up door dash orders at this location often, and occasionally get a scoop for myself. The employees are very kind, considerate, and hard working. Even when it’s super busy and only one employee is there, I am always impressed with the speed and quality of service. Highly recommend, please be kind and leave good tips for these hard working folk.Dietary restrictions: Good non-dairy optionsWheelchair accessibility: Fully accessible in a wheelchair

Walked in on one of the owners yelling at an employee until she was visibly crying. “Family friendly” yeah right. I will never support a business that treats their staff this way.

For our holiday dinner peppermint ice was on the menu. Baskin-Robbins did not let us down! It was delicious, nicely balanced, with chips of peppermint swirled in. What a treat! But even better and more nostalgic was the Black Walnut. So rich and filled with black walnuts. I left with two large containers instead of one. Staff was very accommodating despite being very busy. Now that I have a punch card for ice cream.....you know the rest of the story.

I hate to leave a bad review but feel that it’s necessary. Went in when no one was in there except the owner working. (I know he is the owner as we’ve been going here for years and already experienced weird things before) asked for a clown sundae and was told by him “no, we don’t have the employees to make those anymore”. I asked if anything similar could be made and was told “no, but if I could it would take me several hours.” So I asked about a sundae and he looked at me and just shook his head no. He proceeded to walk into the back and sit on the floor. He said “Well, it’s time for me to eat my lunch”. As he sat down on the dirty floor and rummaged thru a paper sack I left the store confused and annoyed. I just really don’t understand how he stays in business!