Chicken Express - Forney

I am writing to express my concern regarding the experience I had at your Chicken Express location in Forney, Texas, on August 30th, 2024, at approximately 8:00 PM. Upon arriving at the drive-thru, the restaurant appeared to be closed due to the lack of exterior lighting. However, after some hesitation, I proceeded to follow another vehicle and inquired if the establishment was still open. Another customer informed me that the lights were out but that the restaurant was still operating, albeit in a less-than-ideal manner. When I reached the speaker, I asked how many sides were included with the 20-piece tender meal. The staff member initially informed me that only one side was included, but quickly corrected herself to two sides. I then placed my order, requesting fries and fried okra. When I pulled up to the window, a staff member named Thersa informed me that the total would be over $40. I was surprised by the high price and expressed my concern. Thersa responded dismissively, suggesting I could go to Golden Chick then, or words to that effect. Shocked by her response, I asked for her name and the manager 's contact information. I then parked my vehicle and entered the restaurant to discuss the matter with the manager on duty. Once inside, the tone of the staff changed noticeably upon realizing that I am a police officer. Thersa distanced herself from the situation, and the manager was immediately apologetic, acknowledging that her comments were inappropriate and out of line. While I appreciated his apology, the experience had already left a negative impression. As a police officer, I am committed to values of respect, protection, and service. I expect similar principles from the businesses I frequent, particularly those that are family-owned and claim to be community-oriented. Unfortunately, my experience on August 30th fell far short of these expectations. Chicken Express has long been a staple in the community, and as one of the original chicken restaurants in the area, I would expect your establishment to set the standard for quality service. However, I was disappointed to find that I could not locate any mission statement or values on your website, which raises the question: What is Chicken Express 's commitment to the community of Forney and its customers? I respectfully request that this matter be reviewed and that appropriate actions be taken to ensure that such incidents do not recur. I look forward to hearing from you regarding how Chicken Express intends to uphold its reputation and serve the community with the respect and quality it deserves. Thank you for your attention to this matter.

Cold fries, cold gravy, barely warm chicken! What more can I say

Chicken very dry, cold and flavorless. Green beans mushy and watery. Yuck

Went to Golden Chick first...closer to my house...BIG MISTAKE. went inside because drive thru was long...sort of. I stood there and there were 3 employees...at one point they all 3 saw me standing there and said nothing....like we will be with you in a moment. one girl was wiping down counters and just kept doing that while i was standing there waiting. Left and went the Chicken Express. It seemed that the drive thru earphones were not working for the person in the drive thru so i drove up. She apologized and was very sweet. Food was awesome!!! Will NEVER go back to Golden Chick and will always go back to Chicken Express. WAY TO GO ON CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I said no rolls and I want small fries. I get rolls and no fries