Dunkin' - Frederick

Customer service was terrible. Outpatient when searching for free coffee on my app that was previously downloaded. There were no customers behind me so employees took time to be helpful and to offer their help, but they did not. She was on the phone. The coffee was not hot and cup was not filled up. I'll never go back. I share my experience with everyone I know, and since I am in the healthcare profession, many people are.

Initial was hard to get them To understand, I would like to preorder food for picking up New Year's Eve at 2:00 at last it worked well.

Almost empty. Before ordering coffee in the house. Very fast

Definitely an indulgence!! Soooo good. And the drive thru service was very quick. The donut was fluffy and nicely glazed. A warm November day called for an iced Pumpkin Spice Latte, so tasty. I had seen ads for the maple bacon snack pack, it was everything they said and more, a real food journey. They gave me napkins without having to ask for them.

Asked for the Sweet Black Pepper Bacon croissant and this is what I get. I don?t even think this is bacon. It?s absolutely disgusting. Just called them to inform them about this and the woman was extremely rude and told me this is how it?s supposed to be, then proceeded to hang up on me.