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Feedback gevenThe flavors at this restaurant were very delicious. I tried three flavors of frozen custard and they were all so good that I couldn't decide on a favorite. I would definitely welcome the opportunity to visit again.
A bit rustic, but in a positive way... Choose either the plain ice or the rich custard! The combination is irresistible!
Try the salted caramel custard. It does not taste like salted caramel at all. It has more of a subtle butter pecan flavor.
I've been to Rita's many times and have always enjoyed the Italian ice and customer service however that was not the case this time. 1. I ordered 2 Italian ices. The first was Green Apple and Caramel. The second was a Root beer Gelati. The flavors for both were incorrect. I ground streaks of watermelon (red coloring) throughout my Green Apple. The Root beer was extremely light in color, compared to its normal dark brown and tasted like cardboard. 2. The employee was on the phone. He had air pods in and at least acknowledged us but continued his conversation with the person on the phone while we ordered. 3. We were not offered a receipt and were not able to check what we paid for. Somewhere along the lines of $14.XX. 4. The Lobby had a loud buzzing sound and the lights were very dim. (It reminded me of a shady liquor store). I only recommend the Santa Clara Location as they are clean and consistent, even though the staff is almost exclusively college students. I do wish that the Fremont location improves, I would hate to have to drive to Santa Clara to buy Rita's again.
What a ... strange chocolate custard flavor. It almost tasted fruity. Vanilla wasn't very good either. If you have been to Freddy's, this place doesn't hold up to that. I'm not sure if I'll come back just based on the custard. I haven't tried the Italian ice, so maybe that's redeeming for here.
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