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Feedback gevenApparently they do not serve tea or coffee as a recovering alcoholic I was made to feel very awkward.
We have been here a few times and haven't been disappointed, can't say that about Wednesday. I was disappointed with my main meal! It was lacking in flavour, and what there was was overshadowed by mint. The staff, though efficient, were lacking in personality and didn't engage in conversation or look at us when speaking to us. Wondering if we will go back. Hopefully they were just having an off day!
The title says it all. I’ve been frequenting Indian restaurants for 44 years and I can honestly say that I’ve finally found the worst restaurant in the country!!! How people give this establishment 5/5 is beyond me. They must like dining in a squalor and have their eyes shut when visiting the toilet. I’m also presuming they are regulars and get treated a lot better than new customers? There are so many 1/5 reviews on here that all say the same as each other…..so let’s start. First, the positives…..there isn’t any! Now the negatives and the truth about this place! It’s dirty, run down and shabby on the exterior. Unfortunately, it’s even worse inside. The carpet looks like it’s never had a vacuum over it and the walls are adorned with three different wallpapers, presumably because they were too tight to do the whole restaurant. Both the carpet and wallpaper(s) are something you’d expect to find in your great great grandmother’s house 100 years ago. The men’s toilet is nothing short of a health hazard, it’s got mildew, mould and black stains on the floor tiles, walls and ceiling. There’s also 3 large holes in the wall behind the urinal. The whole room stinks and I fully intend to be sending a letter to the appropriate authority with my findings. I’m amazed a restaurant is allowed to serve food to the public in these conditions. It was also noted that there is no hygiene rating sticker on any window of the restaurant which itself tells a story! The staff are extremely rude, condescending, arrogant and disrespectful. They have no idea how to treat customers, deal with any problems or even be polite, helpful or just smile! They also have no idea how to run a restaurant, interact with customers or communicate properly. They constantly brought drinks and food to the table and placed everything in front of me at one end of the table and told me to pass them down. Given we were a party of 12, not only was this impractical, but also dangerous with hot plates of food. Never have I come across this before where the customer acts as waiter! On the occasion where they did hand them out after being told dumping them with me wasn’t acceptable, they put hot plates of food within touching distance of a 1 and 2 year old children. When I asked for my Pakoras and Bhajis to come with my main meal, I was told adamantly ‘No, we serve the starters then the meals’. Again, never before have I heard of this where a waiter dictates to a paying customer how they should eat their food. They also made too many starters, served a different dish to what was ordered by someone, and my Peshwari Nan had no sign of coconut or sultanas in it. So, now my assessment of the food. The food is average at best, the portions are extremely small, and my chicken could easily of been rubber. My daughter’s curry was also full of water. All in all this restaurant is a disgrace as are the staff. Dining out should be a pleasurable experience and not a chore. Luckily for Hamadan only 2 of the 12 diners have bothered to do a review, otherwise they’d have another 10 reviews of 1/5. My advice to anyone thinking of coming here is to read all the reviews on here that are 1/5 and that should be enough evidence for you to take your hard earned money elsewhere. Needless to say this restaurant has acted appallingly and has made it easy for 12 diners to never return again.
Twelve of us went here on Saturday for my little boys birthday and I wish we never bothered. Staff are incredibly rude and my food in particular was terrible. The service is the main thing which put a dampener on the entire evening. They got quite a few starters incorrect and brought out too many, when we told them they’ve got it wrong there was nothing but attitude and standing there with a face on. When they brought drinks over they kept putting them at the closest end to them and not bothering to hand them out, to which my dad told them to hand them out properly. When they brought our food over, they put boiling hot plates and food right in front of my 1 and 2 year old, which my 1 year old was a split second away to putting his hand right in it, no common sense whatsoever! I ordered a chicken tikka masala which was 80% water, I didn’t even eat it it was that bad, I ended up just eating chips. When we’d had food, we got another round of drinks, to which they huffed and puffed at. Then they were continuously asking me to bring out the cake in which I refused as we wasn’t ready and wanted it to come out when we were ready. When they did eventually bring it out after they kept nagging, they put the cake with a sparkler on right in front of my little boy (again absolutely stupid! . I had to move it immediately and at this point I asked if they were taking the mick. Overall it was a total disappointment and I wish we’d never booked this place. I would avoid!!!
Quite simply Grim !!!! Waited nearly a hour for main course,mould all over toilet walls and ceilings,staff abrupt Avoid