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Feedback gevenFor a fine dining experience that avoids the pretentiousness of French waitstaff and minuscule servings, JACks restaurants truly deliver. The burgers are delicious, and the fries are served hot and fresh. This is food that you’ll genuinely want to savor.
If I could rate this place lower than one star, I definitely would. The service was extremely slow, with no staff available to take our order. The fries were undercooked, and the chicken on the sandwich was stale and tough. Overall, I did not enjoy the food during this visit.
Why is it so difficult to get my order right at this location? I always end up with something completely different than what I requested. I just don’t understand! Please serve me what I order. I will never return to the Gardendale location. Fultondale has it figured out; they get it right every time.
This jacks never has homeaid ranch, my food a lot of time is old or cold or the chicken is too hard to eat with no crust, mashpotoes have no gravy and if they do it?s geloton the steak and gravy never has onions or there raw, and the biscuts are likerocks?This afternoon the lady at window was rude when I asked if they made any ranch cause I?m tired of going and they havenone, and she said they didn?t have time to make any and she was mad AT ME. The manager is always fooling around I?ve seen heroutside smoking shooting the breeze with people and when I have complained very polite she fixes it but doesn?t care to dobetter. This is not a hangout spot your at work. This is an establishment to serve the people of Gardendale good food. It?s notdifficult but no one cares, this is frustrating because I work in the food industry myself. A manager serves. A manager leads byexample. And if ur gonna work in food then don?t serve something u wouldn?t eat period. And don?t make excuses put a fire underu and get things done!
I bought a single biscuit and gravy, a big bacon sandwich, a coke and a Hi-C. I received a cold biscuit and gravy, a Sprite, a sandwich that the bread was so hard I couldn't bite through, and a Dr. Pepper. I live about 2 minutes from this Jack's so thefood had gotten hard and cold before it made it to my hands. I can forgive incorrect drinks and super slow service, if the foodis good. In this case, the food was not good. I paid $15 and had to use my own bread and mayo for the sandwich, plus I had tore-plate and warm up the biscuit and gravy.
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