Java House - Gastonia

The reason why I gave them a four is because my latte was good. Look at the donut in the picture you can tell that it is old. I didn’t eat it because it was hard. I didn’t even check it before I left because I had to rush and go to work. Next time I won’t order the donut.

I have been stopping at this location for over 2 years now and do mobile every morning. The customer service has always been spot on never a complaint on that part everyone is very friendly and happy to see the previous manager back. Coffee is a hit or miss with sweetness and how strong it is. But I am not worried about that. What I do have a complaint about is when you do your mobile order and select inside pickup and you get there and dining room is closed. They need to have it so on the app inside pickup is not an option. That is very frustrating because the line is always wrapped all the way back around into the parking lot. You then have to call the main office sit on hold for 5 mins and request a refund. I know here lately Mon thru Thurs there has been plenty of workers in there so not sure what happened today.

Took awhile for our order to be taken and the employees seemed a bit frantic inside even though it was 730am and there were only 3 cars in the drive through. Once we got our coffee it was good though :