Ruby Takeaway - Glasgow City

This Chinese is great. You really have no idea about dire takeaways if you complain about this place. There are new servers to help with the communication barrier and its a lot better now, I think it was just the chef and his wife before.

Worst Chinese ever!! Worst service girl was so rude waited 1 and half hour for delivery called to see what was happening and it hadn’t even left the shop yet girl explained it’s Sunday and they were busy end of. So rude would defo boycott this place!!

Called to place an order to be told it would be approx 50 minute wait after all it’s a Sunday evening so was totally fine with that length of wait. After almost 1hr 20 mins still no food appeared and almost chewing my hand off by this point I reluctantly called back only to be told food handing been made yet and we where in the next orders up as it had been a ‘busy night’. When I asked how much longer I could expect to wait I was told “well the drivers out so it could be at least another 40 minutes before he is back”. (Then we would still need to wait on food being cooked and delivered) That would mean by time it actually arrived we would be almost 2.5hrs wait. Yet no one thought they needed to call and let us know about this delay. Totally unacceptable, poor, poor customer service and will not be ordering from here again. But I suppose if they are that busy anyway they don’t really care about this review or need my service anyway.

Ordered my dinner from this place as I have done regularly, unfortunately after stating no onions my dinner was full of them, when I contacted them they refused to fix my order, will not use again. Very disappointed, dreadful customer service.

Visited our family here, as we're aren't from the area, food was delivered fairly quicker however the chips looked recooked and re heated and were hard. The sliced chicken dinner was dry and looked microwaved and my mother in-law had curly fries that were hard and cold. I ordered my father in law. cod and chips and got a fish cake dispite paying for a piece of cod. Such a shame as out in-laws have used these before and recommended us to eat here, won't again unfortunately. Our food wasn't too bad, just felt awful for my in-laws.