El Pollo Loco - Huntington Park

The staff was very nice and greeted us once we were inside ready to order. There was no line when we ordered. So there was no much waiting time. However when we got home to our order the 8pieces chicken was very salty and overly brunt. When eating the chicken skin felt like chewing on plastic. Overall, I?m not so sure that I would return but the customer service was good.

I waited in line for ten minutes before being served, and then I didn’t receive my single item for over ten minutes after larger orders that came in after mine. The management really needs to improve teamwork and ensure a smoother workflow. During that busy hour, the staff didn’t seem to support each other; there was just one person at the front trying to take orders and hand them out.

This was my fifth disappointing experience at this location, and it will definitely be my last. I placed my order through the app, but it wasn’t ready until 40 minutes later. I had to go through the drive-thru since the inside was closed again, which meant waiting even longer. When I finally reached the window, I found out they were out of two items I ordered. The replacement they offered was uncooked and had hair in it! The only thing that was somewhat edible were the burnt chips. I will never return to this place again! Avoid it!

First time going here. I went through the drive through for lunch. I ordered a chicken and avocado burrito with a medium diet. Cost me 12.99, which does not bother me. What does bother me is my chicken burrito had 5 small pieces of chicken in it, and it was basically raw, very chewy. I had one bite of it and pulled the other 4 pieces out, So my 10.00 burrito even with the chicken was mostly beans cheese and avo.No napkins provided, which I would think is just common courtesy since it?s a drive through. Never going to go there again!!! Pretty disgusting. Drive through date 6/9 at 1pm.

Mashed patoatoes were very good, mac and cheese as well but wow they burned the chicken so much it was hard as a rock, i have dogs i gave them a piece they even had a hard time chewing it. 2 pieces of chicken had to be thrown away it was very brittle and hard, the chicken has gotten way small honestly in 2 to 3 bites i can finish one i would stay away from this pollo loco and not waste your money this is the 3rd time this has happened. (In my picture you can see the 2 pieces of burned chicken they even look like beef jerky. i used my index finger to show how tiny the pieces of chicken are they have gotten way smaller its because of inflation they charge us more and give us less)