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Feedback gevenFor my wife and I always the hibachi, so I don't know any of the other means of life they offer, but the hibachi is always delicious! I had every Hibachi shot except the garnel and they are always top-tier. better than beni hanna and less expensive. the chefs are always fun and entertaining, and the other employees are quite pleasant in the regular. they were already over a dozen times here and will come back a dozen times. highly recommended for those who enjoy hibachi.
The waitress was an absolute delight. She was good at refills and checking on the table. There were only 2 chefs on a Friday night at 7pm which is weird to me. The chef we got rushed what he was doing, didn’t do a good show at all for hibachi. The rice did not have any flavor to it. Like it lacked seasoning and garlic butter. The steak was thin (little Tokyo Has better steak than here) this place is more expensive. I thought surly it would be a better experience for the price. I will give a shout out to the bar tender because she made the drinks crazy strong! Overall probably won’t come back I’ll take my business to where I normally go in Killeen for hibachi but atleast I branched out to try all the options.
The customer service wasn’t great. Lots of rude remarks were being made and even the chef came out super aggressive and mocking in a sense. I don’t know if that’s his personality, but definitely didn’t sit well with our table. The whole 20% tip for a table of 5 is ridiculous since we each paid individually and the server wasn’t even that great. She took forever on another persons drink.. spoke to the owner of this establishment and that went absolutely nowhere. He insisted we should have brought this to his attention as it was happening. We were being polite to tell him about this after the service so it wouldn’t be in front of the rest of the table.. the food was good though! I will say that much.
We’ve been loyal customers of this restaurant for over ten years and have always brought fries for our sons, so we were taken aback by this change. Because of this experience, we have decided it will be our last visit to any Nami location. I'm writing this review to inform others that they do not have a kids’ menu, you cannot bring outside food for children, and it feels like they discriminate against children with disabilities. Additionally, the restaurant was unclean, and our waitress was quite rude. The only reason we’re giving this review one star is because we truly enjoyed Josh, the hibachi chef. He was the sole reason we didn’t walk out in frustration. Unfortunately, we will not be returning, and we will share our experience with others. I hope that the decision regarding those $4 french fries was worth losing eight paying customers.
I have been a loyal customer of Namis for years, and it has always been my favorite hibachi restaurant. However, I recently visited with my husband for the first time in years, and I was extremely disappointed. The yum yum sauce has changed; it’s now too sweet. The steaks were thin and lacked flavor, and the shrimp was cooked on both sides before being seasoned. Everything, except for the sushi, salad, and soup, was bland. I felt cheated when I received my bill of $108.00, especially since I didn’t enjoy the meal at all. I'm not sure if the location has been sold or changed hands, but it is definitely not the same as it used to be.
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