Umamiburger - Los Angeles

It was my first time to come to this place and the burgers were really delicious. I also enjoyed the fries they were perfectly cooked. I also have a shake...

Let me begin by saying that I LOVE Umami and come here a lot to desire. But this is my first time in this place and now I understand why others...

Environment: There are many interiors. Based on my order, customer service seemed good. Taste test: This was my first time...

Shake Shack,Meatzilla, Habitat Hamburger,PerchnMsFis,Astro Burger. This was my first and last time at this 9verpriced terribly run burger place. I placed my order walked outside and came back in to request my burger be cooked well done. Incredibly my food was already done in less than 2 minutes. I said there's no way it's well done please let me check, so I open the bag and the food is cold, and tiny like a kids meal burger. The fries were hot ,But my burger was ice cold . I open it up and almost couldn't find my Pattie. I thought it was a veggie sandwich. My Pattie was hidden under the tomato. I said this is a joke right? this is a kids meal can you find my Burger. I just paid 17.00 for a burger and fries. I said it's not even hot the plastic cheese is just sitting here . I showed the guy next to me who agreed that it was trash. He said he saw no meat. So I said I would like to get a new one or just cancel the order and go to a better restaurant. The too cool guy went and got his uptight manager who started yelling at me telling me that I was angry. I started laughing saying no I'm laughing at you and this joke of a burger. I'm not angry because this is a joke or mistake. I said Where's the Beef? Trying to make light of the situation The manager then told me that I was making fun of h and acting like it was his fault. I again apologized to him for his restaurant serving me cold overpriced uncooked underweight food. I told him that was not a burger for an adult and his response was don't tell me what to do!!! You will get a refund next week. I was just shocked at how unprofessional they both were. Clearly they microwave the precooked patties. The lettuce was shredded iceberg and the cheese was imitation. To shake shack I went and was finally Happy.

While visiting Los Angeles we decided we had to try Umami Burgers, especially since they feature the Impossible Burger. My partner and I both ordered the Impossible Classic Burger, with grilled onions, vegan american cheese, pickles, tomato and lettuce on an amazing bun. I ordered fries with my burger. The burger is fantastic, such a combination of flavors for $9.99. Our son ordered the Impossible Double Truffle with 2 patties, vegan truffle cheese fondue, truffle aioli and truffle glaze, which he noted as the best flavors for an Impossible Burger for $11.99. Great service for take out, love the packaging.