Subway - Mattoon

We Came in and it was very loud. We get up there the bread guy was friendly. We get to the section where you get your veggies, the employee ask my son a Questions and he couldn't hear her, he said what? She Rudely snotty remark what do you want! I kept calm, but literally I wanted to correct her. I kept calm and silent. But, when she wanted to be snotty to me. I have 15 years of customer service. I USED my manager voice. We have plenty of options to go back home charleston Or 2 other locations in the area. I am sure this location is Busy. As I watched, as we sat inside. You have no problem with sales. How many other customers who had to deal with the same attitude. The, last employee we dealt with when we paid. Seems more like a manager, or supervisor. She was very patient, kind, very well with her customer service skills. this bothered my son, that he did bring it up at the table. We need to realize, her problem isn't our problem. How she treated up, seems more a her problem. Maybe. It needs addressed? Retrained,? Because, whatever the reason was or is. She needs to be heard. Being over worked? Training new people? Whatever the reason is. She is the face of your store. Anyways. I give you the 2 stars for the 2 employees we delt with. Our food was sloppy and she put way too much sauces.. so, our food sucked. Just getting 2 6' and 2 drinks was $24.00s. Next time, we won't go to this store. Thanks

Their #16 is the best! Clean and bright dining area.

I entered subway today only to be greeted by an absolute absence of sandwich artists, I had to go find my DoorDash. Confirm it with nobody and leave the store without being greeted or to have a nice day. This place seems to lack a certain responsibility when it comes to having an adult in a leadership position, perhaps it was just an off day. However, I feel that at least one of the three there could've said welcome. The environment felt hostile as one peered around from the back.

They messed up my sandwich the manager was very polite and friendly and fixed it. This is the subway to go to in mattoon!

Shown up moments before close got my order done fast and didn't mind I was so late the Italian BMT is fantastic toasted with provolone and Double Meat gotta eat to taste a treat.