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Feedback gevenThe space never disappoints. But what make my time at Meritage is the staff. From the moment I step on the grounds to the amazing massage I received from Jessenia-I feel relaxed and leave ready to take on the world! I look forward to my next visit!
This place is amazing and full of amazing people. We meet this beautiful person her name was Rosy , she served us with some amazing customer service, and made us feel right at home. She made us the best coffee that we have ever tasted, and her customer service once again was top of the line. I will definitely come back here and I will definitely tell people all about the wonderful customer service that these people here have..
We decided to take a trip to Napa for Spring Break. We stayed at the The Grand Reserve as we saw great reviews. As soon as we arrived, we were greeted by professional and friendly staff. Maria A. at the front desk was very welcoming and offered my wife and I a glass of champagne while she checked us in. It was a nice way to start our vacation. We we were also greeted by the Manager Wael. He was very nice and made us feel at home. They were both very kind and welcoming. The bell boys were very friendly as well as they brought our luggages up. Our room was nice and clean. It had such a nice scent as you walked in. My wife was happy to see a complimentary bottle of the Trinity’s Wine Bottle. Good quality of wine. The housekeeping staff came by every day to provide us with complimentary water, chocolates, and macaroons. We were able to enjoy a nice a walk down to their vineyard with the family. You really feel like you are on vacation at this resort. My wife booked me a deep tissue massage at the Spa Terra. I He came out of there with such a glow! I really enjoyed it! The staff was nice!! I was able to enjoy their amenities there as well. experience he had!! My wife even purchased a few items for herself. We went bowling at The Crush on one of the days there. The staff they’re nice and accommodating. We had a good time. Their Gym has a nice touch as well. It was kept clean and ready for use daily. They had water and cold scented towels. Definitely felt like a high end style gym! The Grand Reserve provided use with such a great experience for the family. We will definitely be coming back!! The Grand Reserve definitely did not disappoint!! Thank you Maria A. and Wael for your great service, as well as the rest of the staff at The Grand Reserve!
Wonderful spa, great staff, had the place to ourselves with spa access all day! Had a blast Bowling at Crush with favorite cocktails and snacks (nachos, wings, etc) beautiful grounds and wonderful vineyard walking path. We’ll be back!
Rosalinda, as always is very friendly and welcoming. She always provides excellent customer service and goes above and beyond to make the guest feel like she cares, and she always does it with a big smile.
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