Paprika - Neath Port Talbot

Arrived 2 hours late. Tried to ring 20 times and no one picked up the phone. Food was cold. Do not order here

TERRIBLE SERVICE! WAITED ALL EVENING THE FOOD DIDN’T ARRIVE! We called to check ahead to see if Paprika delivered to us and they said they would. I placed an order on JustEat at 6:15pm to be told it would be here by 7:15-30pm. After TWO separate phone calls (7:45pm 825pm) we were told because of the distance (3.4miles from the restaurant, within their delivery offering distance) they hadn’t sent it YET because the driver wasn’t coming in our direction. At 9:15pm, THREE HOURS after the initial order was placed I receive a call to say the order could be brought TOMORROW because the driver was unable to bring it. It was apparently impossible for them to deliver tonight after; saying on the phone they would deliver to the area, accepting the order. Two phone calls wondering where it was while he reassured us it was coming “in twenty minutes”, to not getting anything at all while trying to push it to tomorrow so they get to keep the money.

The food is always very good, tasty and hot, we are regulars : can’t fault the place, staff are friendly and welcoming, my fav Indian takeaway

We have been going here every Saturday for the last two months. Food is always superb and delivery within 5 mins of allocated time. Thanks guys and keep up the good service. Wishing you all the best for 2022 stay safe. Regards Mr Lewis.

Ordered 5:30pm, 7:00pm nothing, called said it's be half an hour, 7:35pm still no food, called said it'd be half an hour. It's now 8:25pm, I've barely eaten since I've been working all day. I feel lightheaded they're not taking calls anymore, and they've taken our money. Atrocious. Theft basically. We paid for a service we never got and now we are spending New Year's Eve with no meal. Thanks a bunch. Appalling. I'd show you a photo if we ever received the meal.