Firehouse Subs Goodhomes Plaza - Ocoee

**Pros:** Friendly employees who go above and beyond, great recommendations for specials, and beautifully arranged furnishings. The entire place was spotless, with sparkling clean windows and well-kept floors and surfaces. The food was excellent, perfect for group orders. **Cons:** None during this visit!

The lower parts here are ALWAYS GREAT! Always fresh and... the tuna bottom I tried for the first time....OMG! I turned to perfection!

Terrible! please check their order before they go because they won?t believe they didn't make their under right! Leave you 20 minutes in rest! had to go back, missed a whole lunch break to take my sandwich back because they messed up, but the manager knows that they did it right! manager, never on the phone! also wanted to replace with a smaller sub, really! but when I come back, the manager wasn't the one who made it, but I knew it! customer service is hard to find! won? it can not be so hard to make a sub right! terrible service, go somewhere else! oh and the general manager was there what a sweat! I had no reason to lie, what was missing?

I absolutely love Firehouse Subs; the food is fantastic. Today, when I called to place my order, Rose answered the phone right away—remarkably, I wasn't put on hold at all! She was kind, polite, and had a lovely voice. I was fortunate to meet her in person when I picked up my order, and she was also the one who cashed me out. Rose took the time to ensure that everything I ordered was correct, and she is genuinely the most pleasant person I've encountered in a fast-food restaurant in a long time. Thank you, Rose, for the outstanding service! I wish all employees were as kind and efficient as you.

This is one of my favorite places to visit! The customer service and management are exceptional, earning more than five stars. My subs are always fresh, and even though the location is often bustling, my food is always served promptly.