Schlotzsky's - Odessa

Original review: I loved this place, but I found a STAPLE in my food. A metal clamp. I took a bite and felt a little sharp. I was shocked when I pulled it out and it was the real clamp. Thank God I didn't swallow the clamp or she stabbed me. I called and told the manager, and all he said was okay thanks and that was it. He didn't seem worried at all. Didnt asked if I was okay or if I would offer to remake the food or refund. He wasn't even surprised... I'm not gonna eat there again. UPDATE: I was contacted by company and they apologised for my experience and said they regretted that it did not mean my or her expectations and gave me a full refund. He was very kind and I appreciate his help. This is used in training.

I came in to get the Original sandwich only. I had to wait about 25 minutes but it is always worth the wait for a good made sandwich. The staff is very friendly and helpful. I do recommend this location. The dining room is pretty big and the parking lot has plenty of parking.

We came in to have lunch, placed our Order and they canceled it because they couldn’t break a 100 dollar bill, attitude was horrible.

For the majority of time, this place is from a kind of ingredient!! This time they're from turkey and beef! This problem is getting old when they continue, we won't be back!

First time try to fall in love exelent service great food food: 5/5