Royal Astrid - Ostende

The hotel has a nice lounge with friendly service. Also good for a short stop if you are not staying at the hotel itself.

The airline booked a hotel for the recreation of the aircraft crew. The crew was to arrive at the hotel after midnight, due to late arrival. The hotel administration sent a message that the hotel cannot satisfy this application, due to a very late arrival. At the same time, refusing to accommodate the hotel attempted to remove funds from a credit card specified as payment guarantee. Anticipating the development of the situation of the airline managed to block the credit card. The data of the hotel's administration is different as fraud it is impossible to name. Be extremely careful in collaboration with this hotel.

Horribly noisy, i was woken up all night by people yelling in other rooms, music, people yelling in the hallway , cleaning staff yelling, dogs barking that were left alone in the next rooms, cleaning staff starts vacuuming at 8 o clock. Horrible experience would never stay there again. When i said something I got an arrogant response that I Should have called reception (which i did). Our weekend ended early because we were so exhausted that we immediately drove home to sleep.

Corona-times are tough for everyone but well, as a paying customer you wait for a certain level of quality when you pay for a service. The room we stayed in has seen better days. The most disappointing thing was the breakfast. Customers had to go to the restaurant to take the food to their rooms. In the restaurant Corona restrictions where not respected at all by other customers. The hotel should have thought about a more assembly-line solution for this. The worst was waiting for food. How is it possible that at some point there is no more bread, eggs or coffee at a hotel breakfast? Well, now we know that is not the best solution to stay in Oostende. You too should look for something else.

Where do i start? Interieur.......the room looked good at first, when i started looking around i knowtest things are not what it seems. The ceiling is coming down on several places, the trashcan was Broken, wallpaper hanging of the wall, and this was a executive room. The shower was Broken, so you could not shower with warm water, or the water was icecold or really hot. The hygiene was at minimum. It was not really clean. There was a dog barking in another room and footsteps until 01:00 o'clock in the morning above us! We did not get a goodnight sleep as you can imagine. Very noisy rooms. The kitchen.....food was delicious in the restaurant. We were Lucky to get our food on time. We got our food before other People who were sitting there before us. They were waiting for 2 hours for their food. Every order that Came was a wrong order to the wrong table. So many People got their food at 22:30 in the evening. Not professional at all. Breakfast was Very chaotisch, to many People in 1 place. People had to sit to close toghetter. The wellness was good. Nothing to say about that. For the rest of it, no, i Will not come here again. Not worth 3 stars.