Potbelly Sandwich Works - Palatine

I just had to make sure I recognized the sweet girl who was working at the register when I went to pay for my sandwich about a half hour ago. She said to me 'you 're really pretty '. It caught me off guard and truly made my day! It 's incredible how something so simple can go such a long way. Potbelly is lucky to have such kind employees working for them. She is the one who paid me a compliment but I want to make sure SHE knows she too is beautiful inside and out. Thanks again to her for her kind words

This Potbelly resto is literally the best place I had ever been to! It was so nice going in here and I love how the ambiance of the place really lights up my mood. My family and I came here to have a family hang out and they really did love the experience like me as well. First of all, the place is very neat, unique looking, clean, well-organized, tidy, and bright. And the staff greeted us as we walked inside, really love the great service. Very phenomenal! Their staff are friendly, cooperative, well trained, professional, kind and patient. They would really talk to you properly and help you with your menu and stuff. Aside from the great service and neat ambiance of this place is that their phenomenal and well-seasoned foods. We ordered their pancakes and the kids in our family really loved the taste of it. We also ordered their Corned beef hash, Louisiana skillet, sliders, eggs and bacon, as well as their potatoes and meat. Would really recommend those! I love how they made their skillet and the meat. So tasty and delicious. Their size portion is very great and the deal is set perfectly! Really worth it going in here. Would definitely like to have another family time in here again! Thank you guys for the wonderful experience and great service! Keep up the good work! good job! Kudos!

Nice ambience, awesome sandwiches and quick service. Located in a complex which has lot of food chain options. Place is well maintained.

Potbelly makes the best sandwiches, period. This restaurant is my favorite of all potbelly's. I remember years ago, live music in the evenings here. Their online ordering is quick and easy.

Not only was the food delicious but the staff was incredibly gracious. My debit card declined because my direct deposit didn't post to my account. I had to leave, call my bank, get my paper check from work, deposit it, then come back later for food at dinnertime. The manager remembered me and gave me the meal on the house and actually apologized for not doing so earlier. How awesome is that?!