Arby's - Powell

Today at 17.30, I visited a restaurant that I had previously enjoyed, but my experience this time was disappointing. I had planned on getting the 2 for $6 fish special, only to find out that they had changed their menu to include a regular roast beef and cheddar chicken sandwich instead. I opted for the chicken sandwich, knowing from past experiences that it didn't always come with a whole chicken patty. Unfortunately, this time the chicken strips were dry and tough, almost like they were frozen. I complained to the staff, who asked me to park and wait for my order. After waiting for about 20 minutes, I had to approach the counter again and remind them of my order. Finally, after another five minutes, I received my sandwich. While it was still cold, at least the chicken wasn't dried out. Overall, this experience has made me hesitant to return to this Arby's location. They need to improve their service and food quality.

We really enjoyed Arby's. The staff was very friendly and provided excellent service. They always had a smile on their faces. Thank you to the whole crew.

The service was excellent and the lady in the window was easy to understand. We keep coming back whenever we have a doctor's appointment across the street.

From raw bark, no fish, no repetition....no explanation of what they have done. left

My turkey slider was so-so. Mac n cheese had not been stirred, so I now know it is microwaved. My husband's meal was fine, again, just so-so.