Jimmy John's - Pullma

Waited 2 hrs for a delivery on two subs. Unacceptable for a franchise that promotes how fast they are.

Were really good up until about May, but the last few times I've ordered they have consistently either gotten the sandwich wrong, not given me parts of my order such as chips or drinks, or both (also delivery averages 30-45 minutes). I called back to ask for the missing parts of my order last time and was told the delivery person would come back around. They never did.

I placed my delivery order at 12:19 pm (we were only about 3 4 minutes away from the Jimmy John’s watching our son at a baseball game). After half an hour of waiting I called the store at 12:53 pm because I thought maybe my order had been lost. They told me they had a large in store order but we would get it soon. After another half hour I called back at 1:24 pm. They said they had several customers who had come into the store and that it was going to be another 45 minutes to an hour before they could get me my order at which point I was no longer going to be at the location where I had ordered the delivery for. This is completely unacceptable for a company that touts being “freaky fast.” Even if they had notified me of the delay that would have helped. As a result my wife and I had to skip our lunch for the day. In addition, the worker on the phone told me they had more people than they expected come into the store and order so they had run out of bread so someone who came into the store an hour after I placed order online was getting the bread that was supposed to be for my sandwiches. Whoever manages this store needs to fix this it seems to be a regular problem based on others reviews.

The guy couldn’t count back my change properly and they made both my orders wrong. Was short on cash back and terrible experience

We just ordered from this restaurant. Paid $40 for two combos. They gave us the wrong chips for one of the orders and the wrong drink for one of the orders, and no straws!!