Ponticello - Queens

I accidentally discovered this lovely Italian restaurant that not only serves pizza, but also delicious roast calamari. The calamari was incredibly fresh and it was evident that they used high quality oil for cooking. The service was top-notch, resembling that of a 5-star restaurant. The staff was very attentive and customer-oriented. To top it off, they even offered me a complimentary cappuccino, which was one of the best I've ever had. I highly recommend this restaurant to anyone who has the opportunity to dine here.

We were in a rush for lunch and decided to call in our orders ahead of time. However, the restaurant informed us that they do not take orders over the phone. When we arrived, we had to cut our lunch short by 10 minutes. The food was ready quickly, but instead of the 15 minutes we had hoped for, we only had 5 minutes to eat due to the confusion with the phone order. The staff was rude about the situation. This will be the last time the four of us dine at this restaurant. The food was good, but the experience was not pleasant.

Before the pandemic, I used to go to this restaurant frequently. However, their behavior changed once the pandemic started. Whenever I called to place an order, they could tell from my voice that I am Asian, and they refused to serve me, hanging up the phone abruptly.

Avoid them at all costs! platz is really the worst, wouldn't be undermining my worst enemy here. the staff is rude and informed us that they were closed at an hour. then they wonder why the place is empty. save her money and her time!

Friendly owners, a real neighborhood gem with great food.