Perlas Pizza Rva - Richmond

I ordered a gluten free pizza from this establishment for the first time Sunday evening. The website encourages use of the app, so I ordered, paid, and eagerly waited. I NEVER RECEIVED MY PIZZA NOR AM I BEING GRANTED A REFUND. The restaurant claims they delivered it, but they did not. I will graciously conclude that it must have been the wrong apartment, but that is not my fault and I should not go without the food or what I paid for the food. After contacting the app, I was redirected to THE MANAGER WHO REFUSED ANY KIND OF RECTIFICATION. This was my first experience with this restaurant and app, and my last. The insinuation that I would lie about a $17 pizza is absurd and very poor customer service. It’s more about the principle at this point, and this restaurant clearly has no integrity or customer service tact. DON’T EAT HERE because you will be filling the pockets of greedy and disingenuous people.

Get spaghetti. Excellent and comes with good bread.

We’ve ordered twice and both times the pizza has been amazing!

This is my favorite local restaurant. The food is always fresh and hot and delivered so quickly. Never have I ever had anything bad from this place. LOVE PERLAS!!!!

Best pizza and salads in the Westend! I frequent this place at least 3 times a week and have never been disappointed! If your in a hurry or just want to sit down and relax and have phenomenal Italian this is the place.