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Feedback gevenThe dim sum at this restaurant is absolutely delicious, particularly the Har Gow and Shiu Mai. The service is excellent as well!
The food has really gone downhill, or maybe it's just me and my changing tastes. I used to visit this restaurant almost every week because I loved their dishes, but today I waited over an hour for a to-go order that only had four items, two of which were duplicates, and it came in terrible packaging. The staff at the front desk were also very unhelpful; when I told her I was only ordering two items, she suggested I go next door, and when I returned to place my order because I didn't have cash, she responded with a dismissive "Oh, you don’t even have cash?" This might be my last visit there. I’m very disappointed with both the food and the service, and unfortunately, this isn’t the first time I’ve experienced poor service and food quality.
I tried the dim sum here, and while it was a bit better in quality than the nearby Monterey Palace, some of the dishes were quite bland. It was also very expensive. The service wasn't great either; the waitstaff were neither attentive nor friendly. Plus, I couldn't help but notice the giant TV screen showing large, unappealing images of people eating. Is that meant to encourage customers to order more food? It was definitely a strange addition to the dining experience.
The place was very nice and felt fancy. They had plenty of parking! The food was okay though as well as some of the cutlery were dirty. Some dishes were either bland or really salty, like the dao miao (stir fried pea shoots w garlic) we got. We got a salted egg version of the king crab and it was different, but nothing special. The clams were my favorite as it was the perfect amount of flavor and very clean. The vermicelli with the king crab was a nice touch. I liked it more than the crab itself. I'm rating this two stars because the service was absolutely HORRIBLE! It took forever (over 15 mins) for someone to take our order. They even forgot to take down some dishes we mentioned. Then they even forgot some dishes that were on the order sheet, and when we tried to cancel it because it didn't show up for a while (at least over 20 minutes after the last dish we received realized we didn't get everything), they said no, it's already being made...AND WORST OF ALL, the waiter YELLED at my family saying it's all our fault and stormed off. We didn't think his attitude at the beginning of the night would continue and end like this, but we were wrong. We are never coming back here. The only thing special about this place would be the king crab but it ain't worth what we had to endure. To top it all off, it was my grandpa's birthday, so it will forsure be in our memory for a looong time.
I'm still searching for our family go to dim sum and was hopeful Longo would work. Invited two friends to join our little family of three and ordered the standard favorites, chicken feet, siumai, and har gow and everything was good, no issues. Nice sizes, tasty items...until we got raw cold shrimp inside of a black colored seafood dumpling. I bit into the dumpling and saw gray shrimp my dear friend is pregnant so we were concerned for her and luckily I caught it before she ate the dumpling. We showed the staff and someone took it away very quickly. It took a while before we received the replacement and it seemed sloppily made, not a tightly wrapped or well made dumpling. Further, we were never brought our beef noodle dish. It seemed that they possibly gave it to the table next to us, so we told them since all of our food already arrived and we were waiting so long we no longer wanted the noodles. We ended up having to speak to deal with three different staff to cancel. One staff told us it was too late the dish was ready, another said they would check and never came back, and one lady was very helpful and assured us it was removed from the check and not coming out. Unfortunately we did not have a great experience here so I cannot recommend it.
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