Pollo Tropical - Sharpes

OMG! This is the sleeper of fast food! The service was incredible. I told Blaisha that I was doing low carb (because I have a tendency to overshare ? and she went back and got me three sauces that were low sugar that I could try with my grilled chicken! It was the best day ever! I love good sauce and nice people. She is also very knowledgeable about the menu.The chicken comes in two large breasts and is better than chic fil a. Just more juicy, tender and better spiced…and you get two chicken breasts and a salad for less than $10!!Please go and tell me I’m wrong. They are doing it right! I have now been twice in two days. Thank you, Blaisha!

In the past this location 964 was the best but now it’s a mess, Bad quality and serviceUncooked Black beans, Black beans in water literally, no salt, no nothing and smell like a wet towel Missing items, like Brown rice, No sauce, No spoon for dessert, incorrect meat . a lot of people don’t eat pork and they change chicken dark meat for whatever else?????, plus you call no body answer , you Left message Nobody responds ?? what’s up with this place in the last 3 Yrs ?? I visit this place for over 10 years and I can’t forget the Hispanic manager, any complaints he apologized and take actions, respond the calls… Now they are Blind and invisible?? this is two of 4, I try to eat adding seasoning but smells so bad, 1-don’t look like dark meat they put chicken thigh wing super dry ,and another with dark meat but looks incomplete and another 2 just Water Beans and 1 wings, NO Brown rice?? Door dash it’s complicated and this place no answer?? all end in my office trash can. it’s not the frist time ,last time they forget all 4 Black beans, sauces, silverware..

What a bad experience! I asked for a regular tropichop with mojo roast pork.This is what I got, rarely any meat. And the bowl was half way down.NEVER COMING BACK!Not to mention the girl at the drive though was rude.

Was excited to visit for the first time however The ONLY reason this is not a one star review is the hourly workers here and I feel awful for them 4 of us went to dinner they were out of everything we ordered first and so much more all of their advertisements in the lobby were unavailable out of almost all drinks the food we did end up getting was obviously old and dry the workers were very gracious and apologetic unbelievable that management and corporate view this as an acceptable position to put your employees and customers in. Absolutely appalling, will never visit again. Definitely needs to take notes from other locations

I 've been to a lot of their locations from South Florida to Jacksonville, and this has to be the worst. I was there about 11:15 and the cashier was inattentive, simply stating we don 't have no Diet Coke , I asked if they had unsweetened tea, no I wasn 't offered anything else, so I cancelled my drink, I wasn 't given my receipt, I wasn 't greeted or thanked. They weren 't busy, so I 'm not certain as to the problem, but it was really disappointing. However, considering that I work at a staffing agency and know what 's available in the workforce, I can forgive that. But the black beans tasted off and my chicken was a bit dry, something totally unexpected from Pollo Tropical. And I was bragging on your chain to my brother telling him that he had to try you guys because it 's always good no matter where you go. Because this is my first bad experience. But I 'll be back. 1 out of 100 ain 't bad. But that young man needs manners.