Get Hooked - Simi Valley

Service and food are ok, but absolutely terrible management! Had to watch a cashier (she was definitely under 18) get berated by a customer for something that wasn?t her fault. Instead of removing the girl from the situation, management made her stand therewith tears rolling down her cheeks and apologize to the customer for something that she didn?t do. Manager didn?t even make sureshe was ok after, they just left her to cry. This place should NOT be hiring minors if they aren?t going to protect them.

Read so many great reviews thought I would give it a try. Came on a Saturday morning, used the drive through which is so convenient. I explained to the friendly gal was my first time and what does she recommend. She was very helpful which isrefreshing. I had a lovely bagel sandwich and a very hot almond milk latte with a sugar ball attached to my lid to put in mydrink, very clever. The wait was a bit longer than I expected but food and drinks are made fresh so worth it. I will be back!

They wait! coffee is good, but not worth it, wait 45 a day! I just order 2 coffees not eat! I had to shout, so that the person could hear. all about the annoying situation! very unprofessional whole experience leave a bad taste in my mouth.

The food is good. The prices are way up there and the employees aren't the sharpest knives in the drawer. They have a really bad habit of not paying attention to special requests.

The bagels are delicious. Try the jalapeño cream cheese if you like spicy! The people who work here are so sweet and nice. They really make this place special.