Dunkin' - Somerville

The experience at this restaurant can be hit or miss. It's generally decent, but I wouldn’t rave about it. Today, however, was not great. I placed an order for a drink and a breakfast sandwich, and after 9 minutes of waiting, I noticed my order wasn’t ready. This was surprising since the only other customers had already finished their meals. When I inquired, I was told they couldn't make my sandwich because their equipment wasn't working. I asked for a refund instead, but the staff member insisted I should do it through the app. I explained that I couldn't remove items from my order once it was placed. She suggested I come back the next day for my sandwich, which was not a solution for me. After some back and forth, she said she would prepare my sandwich, but it would take a few more minutes. It turned out they weren’t being truthful about their equipment and only made my sandwich because they didn’t know how to process a refund. Overall, it was a frustrating experience.

This Dunkin' offers nitro coffee! The place may seem quiet, but they serve up delicious beverages. The interior is very clean, and the staff is efficient and friendly. As for parking, there are plenty of spaces right along the main road.

I had a fantastic experience with excellent service! I really enjoyed my muffin and hot coffee. The location is very convenient and easy to access. Thank you!

I visit this place very often because I'm on the way to work or home, but the service and the workers are terrible! they have no maniacs and the worst of all they don't care! pity to the owners that they don't act on this matter, can they get nothing really sad? very sad!

Very bad branch, worker don’t know what they are doing , waiting for service for very long !She spelled my coffee and she didn’t even change my cup, I had to call out loudly to be heard twice !Not recommended at allFirst and last time here