Hy-vee - Springfield

I have issues every single time I come to this Hyvee Pharmacy. One being them not having my prescriptions ready literally any time I am supposed to pick them up. It could be set to be filled the day before and when I go the next day I’m waiting 30 minutes for them to fill it… and that’s after waiting 10 15 min in line to even pick them up. They have told me before that they would have it ready and they ended up not having it in stock at all and I missed my meds by multiple days something you would think they would call you about, but I had only been told when I called to check if my prescription was ready. Most recently they gave me only drawing needles with no syringe, and I had to wait 15+ minutes for them to put together 6 or so syringes after waiting 15 min to pick it up. In the year timespan I have gone there, there hasn’t been once that I haven’t had an issue. I would recommend going to another pharmacy. The only reason and I mean the only reason I have stayed at this one is because it is the cheapest.

This place keeps getting worse. The Asian man behind the counter wouldn't sell me insulin needles. I have been diabetic for 5 years and have never once needed a prescription for needles He essentially called me a liar and told me to go somewhere else.

My husband called to have his prescriptions transferred to Hyvee over a WEEK ago. He has called back multiple times to check on the progress and every time there is a new excuse, such as the other pharmacy didn't answer, the other pharmacy didn't respond to the fax, etc. The last time he talked to someone they said there is no record that any of that had been done and that they were going to call the old pharmacy to start the transfer and call him right back.. and..nothing. We have given up. People typically NEED their medications and don't just take them for fun or when they feel like it. Medication is not something to play around with. Going to a different pharmacy and will steer clear of Hyvee in the future.

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Very considerate and helpful staff. Pharmacist quite professional . Best pharmacy I’ve ever dealt with .