Tim Hortons - St. Catharines

Place is pretty fire. New renovations are nice. Management and crew are very helpful and quick. Very clean. Lava cake cookie goes stupid hard HIGHLY

Keke is absolutely the sweetest person. She was at cashier when I ordered and she was so sweet and kind, her customer service voice is so gentle. Keke needs a raise. Tim Hortons should be rewarding such workers for being so patient and good with customers.

On November 6 I went through the drive-through at 615 am. I ordered a French vanilla and a sour cream, doughnut. I used the app to redeem for the donut and 20% off the French vanilla. My order came to $2.50. add the window the employee working Scan my card and asked me for $2.50 and then tried to hand me a large bag of product. I told him that was not my order. He handed me what I thought was my French vanilla, and asked me what else I was waiting for. I told him a doughnut. In the meantime, I had handed him four dollars for my order. He close the window, came back quickly with a doughnut.. but never gave me any change. I told him I was still waiting for my change. He closed the window again and came back and told me he was sorry he had close the till and he was unable to give me change. I told him this was unacceptable and that I was waiting for my change. Maybe he could ask for some assistance if he was new. he close the window again, came back a second time… And told me he was really busy and he was sorry and that I wasn’t getting any change. shocked with this answer and now annoyed… I told him I wasn’t moving and he was only going to get busier if I didn’t get my change. He then went and got a manager and a Calculator and gave me back my change. when I got to work, I found out that I received a coffee and a cinnamon doughnut. I didn’t order a cinnamon, doughnut, or a coffee. When I reached out to Tim Hortons, with a complaint, I was told that a franchise owner would get me in contact with me. It’s been a week and I haven’t heard a word from the owner and only emails from Tim Hortons apologizing and saying I would have to be contacted by an owner. So my change was $1.50… What if it had of been 1750 and I gave the employee a $20 bill they are unable to give me back my change. This whole situation is totally unacceptable and I would’ve been satisfied with an apology and points to cover my order. Instead, I’ve just been brushed off.

One of the worst bagels I have ever had from this Tim Horton.

Order chicken ranch wrap. Was told they was no ranch available would I like hot sauce. Agreed. But when I got home there was no hot sauce either. Just a dried wrap with wilted lettuce. Also ordered chicken noodle soup. They were out of chicken but would put breaded chicken in instead. Was not an enjoyable lunch. Will not return to that branch. Fourth Avenue much better.