Red Robin Gourmet Burgers And Brews

The service was not spectacular. Seemed our server was new, she seemed inexperienced. We first ordered drinks all 7 water no lemon, 3 shakes and a sweet tea. The drinks arrived 5 mns after our appetizers arrived after we reminded her about water. My caramel shake with bacon arrived without the bacon ????, and my colleagues chocolate oreo was straight chocolate shake smh. We then got our burgers and sides and had to ask for utensils for broccoli and salad sides. ???? Asides from that the food tasted fine.

After getting haircuts my husband and I decided to go to Red Robin for the first time in about a decade. We had a wonderful time. It was busy because of the holiday weekend but we decided to sit at the bar because the receipts there and we didn't want to wait; and we wanted to have some drinks. It was a terrific experience. Our waitress was fantastic, the food was perfect and I can't remember why it took me so long to go back to a red robin.

Very bad experience with the food preparation. This is suppose to be a Guac burger but provided me with old guac and raw bacon and I am pregnant. Please check your food.

The chicken wings were good but not fully grown. Surprisingly, the sweet potato and garlic fries were not seasoned and did not taste good. The meat lovers, thin crusty pizza was delicious. Waitress was attentive.

Edit: In response to the person who handles guest service relations: No, I'm not interested in reaching out to your management team. I'm not looking for free services to compensate for my poor experience because I cannot take that time and frustration back. Your time is better invested to educate your team to understand what it means to have a sense of urgency. My husband and I just left Red Robin in Waldorf today after sitting at table 65 for 15 minutes. We were seated fairly quick and our server took our drink order pretty quick: 1 coke and 1 Poppin Purple Lemonade. However, she never returned. She was congregating in a corner socializing with 4 other employees. When she left the group, we thought she was going to grab my Lemonade from the bar. Instead, she turned into the kitchen to take care of another table in which she apologized to them about the wait. My husband and I decided to pay for our drinks and leave. However, we paid over $8 for two non-alcoholic drinks in which we did not receive one. We walked by the bar, and my drink was sitting at the service bar dying which meant our server never checked on our drinks. I asked another employee out of frustration for my drink to go since it was paid for. My frustration is not towards the employees, but the disappointment in lack of attentiveness and guest services in the team which brings up the question: Where is management? Shouldn?t they be present on the floor and touching tables? I don?t expect 5 star services, but basic guest services should be met. If the staff don?t have a sense of urgency, there is a lack of management presence.