Dunkin' - West New York

I order something that my sister wanted and I wanted a mango pineapple refresher for myself and they said the didn?t have any refreshers and when I was waiting for my sisters drink another person ordered the same thing and 3 Uber orders of the same thingand I saw them making it and so I complained and then they told me to leave and to never comeback this is so rude of them and itwas hot to I got home so thirsty

The night shift employees at this restaurant location were extremely rude. There was a tall male employee who lacked any customer service skills, as well as a girl with long hair and black round glasses who yelled at me for no reason. She insisted that I pay for my ice cream before looking at the baked goods, even though I already knew the policy. The attitudes of the night crew were unacceptable. It was difficult to identify them since they did not wear name tags. This location needs better employees or better management. Incident occurred on 9/7/22 at 8:45pm.

I generally enjoy DD. This particular location could improve with a renovation and better service from the staff.

I placed an order on UberEATS for a 24oz. Fresh pack of Oreo cold brew ice cream. However, I was disappointed to receive a damaged rocky road ice cream instead. Since my friend has a nut allergy, we had to discard the ice cream. This situation was a major food safety issue and was very poorly handled.

I went to this Dunkin when I was vacationing at Virginia beach, first, the lady at the register only heard half of what I was ordering, I had to keep repeating my order to her, I order a medium coffee, the other lady preparing my order gave me a small coffee even though my receipt said medium, I had to go back and wait, then the item I ordered two of, they only charged me one, had to go back in line and order the second one.